Lisa support

Contact us

Need help with Lisa? Email post@mathisen-dynamics.no.

Describe what you tried to do, any error message, the time and your app version. Include your Lisa account email if the issue concerns your account. You may send a screenshot with unnecessary personal information hidden.

We do not need passwords, one-time codes, card numbers or complete accounting documents in your initial enquiry. If a document is needed for troubleshooting, we will agree on how to share it.

Sign-in

Use your Lisa account email and password. Your Lisa account is separate from the Apple account used for purchases.

If you forgot your password, use password recovery on the sign-in page. Check your inbox and spam folder and use the newest link. Contact us if a verification or recovery link does not open correctly.

Upload and check a document

1. Open “Dokumenter” (Documents) and select a PDF, JPEG or PNG file. Maximum size is 20 MiB per file.
2. Read the information explaining that the document is sent to OpenAI. Confirm and press “Last opp og send til AI” (Upload and send to AI).
3. Select “Vis opplysninger” (View information) to view the extraction and “Åpne original” (Open original) to compare it with the original document.
4. Use “Rett opplysninger” (Correct information) if anything is incorrect or missing.

The status “Trenger kontroll” (Needs review) means the information or document’s suitability needs review. Test documents without a real payment may be blocked from bookkeeping. This does not mean the upload failed.

If Lisa says the document is saved, you do not need to upload it again. Refresh the list and check its status. Use “Les dokumentet på nytt” (Read the document again) if the button is shown and another extraction is needed. If the result could not be confirmed, check the list before repeating the action.

Lisa Pro and restoring purchases

Lisa Pro is a monthly subscription that renews automatically through Apple. Current price and terms are shown before purchase confirmation. Open “Abonnement” (Subscription) in Lisa to check access status.

If you have already purchased access, sign in with the Lisa account used for the purchase and check that your iPhone uses the correct Apple purchase account. Then select “Gjenopprett kjøp” (Restore purchases) under “Abonnement” (Subscription).

If Apple shows an active subscription but Lisa does not grant access, contact us with the time and error message. Do not send passwords or card details. We can help investigate the link between the purchase and your Lisa account.

Cancel your subscription

On iPhone, open Settings → your name → Subscriptions → Lisaand choose to cancel. You can also open Apple’s subscription overview.

Apple shows when access ends. Uninstalling Lisa or deleting the Lisa account does not automatically cancel the Apple subscription. See Apple’s cancellation guide.

Delete your Lisa account

Open “Konto → Slett Lisa-kontoen” (Account → Delete Lisa account). Read the information and keep the original documents and accounting data you need before continuing. Confirm the choices, type SLETT and select “Slett konto permanent” (Permanently delete account).

Deletion covers the account’s documents, extractions, corrections, cases and bookkeeping data. Downloading originals is not a full accounting export. Cancel your Apple subscription separately.

If deletion is pending or unconfirmed, information may remain. Try later or contact us. If you cannot access your account, send a deletion request to post@mathisen-dynamics.no. We verify identity before handling the request.

Read about provider data, logs and any retained information in the Lisa privacy notice.

About the features

Lisa is a Norwegian-language accounting assistant with AI document extraction, follow-up cases, limited bookkeeping with manual approval, CSV bank import and simple reports. These functions do not replace checking originals or keeping legally required records yourself.

Read more about data handling in the Privacy in Lisa. The service is provided by Mathisen Dynamics.